Last Updated: 10/03/2025

At GlowbyFatima, we take pride in providing high-quality beauty and skincare products. Your satisfaction is important to us! If you are not completely satisfied with your purchase, please review our refund and returns policy below.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

  • The item must be unused, unopened, and in its original packaging.
  • The return request must be initiated within 7 days of receiving the product.
  • Products that have been used, damaged, or are missing original packaging will not be eligible for a return.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or exchanged:

  • Opened or used beauty and skincare products.
  • Items purchased on sale or during promotions.
  • Personalized or custom-made products.

3. Refund Process

If your return is approved, you can choose one of the following options:

  • Replacement: Receive the same product if available.
  • Store Credit: Get store credit to use for future purchases.
  • Refund: Refunds will be processed via the original payment method (may take 5-7 business days to reflect in your account).

4. How to Initiate a Return

To request a return or refund, follow these steps:

  1. Contact Us at glowbyfatima786@gmail.com or 03342901830 within 7 days of receiving your order.
  2. Provide your order number, product details, and reason for return.
  3. If approved, we will provide you with return instructions.
  4. Ship the product back to us (return shipping costs are the customer’s responsibility).
  5. Once received and inspected, we will process your refund or exchange.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 24 hours of delivery with:

  • Clear photos of the damaged product and packaging.
  • Your order details.

We will replace the item or issue a refund at no additional cost.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account again.
  • Contact your credit card company (it may take some time for the refund to be officially processed).
  • If you still haven’t received it, please reach out to us.

7. Contact Us

For any questions or assistance, feel free to reach out:

📧 Email 📞 Phone  📷 Instagram 📘 Facebook

By purchasing from GlowbyFatima, you agree to the terms of this Refund and Returns Policy.